Automation rule to copy values from linked issues

Sachin Guttala

According to our automation rule, when an issue is linked, the Reporter from the linked (destination) issue should be copied to the User Mailing List field in the main (source) ticket. However, we are not seeing any logs or updates for this rule.

Our goal is simple:
When an issue is linked, copy the Reporter from the linked issue and paste it into the User Mailing List field of the main ticket.
please suggest rule steps

Trudy P Claspill

Hello @Sachin Guttala 

Please show us the rule you have built.

If you are using the Work Item Linked trigger, the rule determines which issue is the "source" and which is the "destination" based on the link used to connect the issues and how the inward and outward descriptions for that link are applied to the issues.

The rule will be triggered by the issue that is determined by Jira to be the "source" issue in the link. This is not necessarily the issue you were viewing when you created the link.

I have written up explanations on this topic in responses on two other posts:

https://community.atlassian.com/forums/Jira-questions/How-can-I-get-field-from-linked-issue/qaq-p/2807497#U2807518

https://community.atlassian.com/forums/Jira-questions/Automation-to-Clone-an-epic-with-all-the-child-issues/qaq-p/2890803#M1073632

If the rule is not triggering, then it may be that the issue that is considered the "source" in the linked pair is in a project that is not within the Project Scope of the Automation Rule. If this rule needs to operate when issues in different projects are linked, then it will need to be a Multiple Project scoped rule, and each project that might be involved will have to be specified in the rule's Project Scope.

After reviewing the explanations I added to the two posts above, let us know if you still have questions.