How do I troubleshoot this automation issue?

Question

I have the following error from an automation rule

But how does one troubleshoot it? Why does it have to be rocket science?

I don't know in which ticket this happened, I don't know the user who caused it.. why is it so hard to include this data in the log? How can I find that?

I know why it's failing.. I have a user trying to create a ticket via automation in another project of which he's not a part of, I want to give him access, but I don't know who he is..

Alain Kovacs · Answer

Sorry I never saw your answer. As actor I have "User who triggered the event". I have that for most of my automations

Saravanan D · Answer

Hello,

The Automation Rule details contain a required field (Actor). Please update the field to an active Jira user. This might resolve this issue.

- Saravanan