Approval Step Reasoning In Approval Customer Notification

Question

Hi I am trying to create a flow where customer can decline request/ticket and add comment without logging into the portal. I have added a screen but in e,mail notification when customer press decline button it not show any screen and skip it. How to sort this pls?

secondly is it possible if i connect with ms team/slack i also goit screen when transition bcz i also did not see any screen there

Eitzaz Haider · Answer

Thank you John, yes Jira support confirmed this, this feature still not available yet.

John Funk · Answer

Hi Eitzaz - Currently this can't be done. I suggest you vote for and follow the open feature request here:

https://jira.atlassian.com/browse/JSDCLOUD-3855