Hi Community! I am working on some automations and emailAddress for custom people field goes missing for some of them but works for some others. I need help to make it work in all automations. Thank you in advance! * The first 'send email' always return error--'Unable to send the email as the recipient's email address wasn't provided'. So I included {{issue.customfield_11542}} in the second email which shows the image in second point. * * Then I set up a manual trigger to try again on the same issue at the same status. This time, not only was the email sent, emailAddress attribute is shown too.

Hi @Qin Han The emailAddress attribute for a "People" type field in team-managed projects is not available to automation rules. Here is the suggestion / defect to fix that: https://jira.atlassian.com/browse/AUTO-519 The workarounds depend upon the specific scenario: * when only one value is needed, call the REST API with the user's accountId to get their email address * when multiple users' emailAddress values are needed, add a global / company-managed field to your site, include that in the team-managed project, and use that field instead Kind regards, Bill

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emailAddress attribute missing in certain steps of an automation

Former user

Hi Community! I am working on some automations and emailAddress for custom people field goes missing for some of them but works for some others. I need help to make it work in all automations. Thank you in advance!

The first 'send email' always return error--'Unable to send the email as the recipient's email address wasn't provided'. So I included {{issue.customfield_11542}} in the second email which shows the image in second point.
Then I set up a manual trigger to try again on the same issue at the same status. This time, not only was the email sent, emailAddress attribute is shown too.

Accepted answers

Bill Sheboy

Hi @Qin Han

The emailAddress attribute for a "People" type field in team-managed projects is not available to automation rules. Here is the suggestion / defect to fix that: https://jira.atlassian.com/browse/AUTO-519

The workarounds depend upon the specific scenario:

when only one value is needed, call the REST API with the user's accountId to get their email address
when multiple users' emailAddress values are needed, add a global / company-managed field to your site, include that in the team-managed project, and use that field instead

Kind regards,
Bill

All comments

Akash Singh_vujl0e

@Qin Han Is it a Team managed or Company managed project where the automation is executed?

What is the field type of customfield_11542, is it a single or multi user picker field?

Bill Sheboy

Hi @Qin Han

The workarounds depend upon the specific scenario:

when only one value is needed, call the REST API with the user's accountId to get their email address
when multiple users' emailAddress values are needed, add a global / company-managed field to your site, include that in the team-managed project, and use that field instead