unable to access Jira, shows Maintenace window

Question

Hello everyone,

Im receiving the below error while accessing my project

please tell me what could have been gone wrong, or this is really related to site Maintenace

Note: I'm in Middle east region and not Singapore or Nothern America as mentioned in the maintenance window.

thankyou

Akhand Pratap Singh_z78moi · Answer

Hey Fatima,

If it is more than 24 hours on Standard plan, you better reach out Atlassian Support from https://support.atlassian.com/

Prachi Bolar · Answer

Thank you for your reply :)

In this case please reach out to support here : https://support.atlassian.com/contact/#/

team will have to validate your instance from the backend to see why its still on maintenance and what the issue is

Thank You,

prachi

Fatima AlZarooni · Answer

Hello @Prachi Bolar  ,

Hi @Akhand Pratap Singh, actually this is showing now since yesterday as per the window they mentioned its 120 minutes. but since yesterday its already 24 hours. and we are not in same region as mentioned