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Chatbox app installed but receiving lavbel issue when creating ticket

Hi,

I've installed this app to connect with our AI bot to be able to answer clients questions before having a real human answer the questions. When responding back i get an error for labes, is there a real human i can talk to that can fix this issue? Screenshot 2025-04-14 at 10.16.05 AM.png

Screenshot 2025-04-14 at 10.07.06 AM.png

Accepted answers

Marc -Devoteam-

Hi @Julie Santiago

So on creation using the 2rd party app this wants to set a label.

The labels field is not defined in the field configuration of the project.

Check the field configuration that is used on the project where the ticket should be created.

All comments

Marc -Devoteam-

Hi @Julie Santiago

So on creation using the 2rd party app this wants to set a label.

The labels field is not defined in the field configuration of the project.

Check the field configuration that is used on the project where the ticket should be created.

ok, do you recommend any other chat box that we can integrated with out AI?

Marc -Devoteam-

Hi @Julie Santiago

Integrate with MS Teams or Slack.

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