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Cancel Jira Service Management

Joan Andreu Juan Torrens

For years we have used JSM to receive and manage our internal users' issues but now all out internal users are Jira licensed users and we would like to cancel our JSM subscription.

My question is: how can this affects our projects? Do we have to create new projects or we can keep using the actual ones?

Could we lose data?

Can we chage JSM projets to Jira Work Management projects?

Any advice would be very useful.

Accepted answers

Jack Brickey

Hi @Joan Andreu Juan Torrens , you can find info here - https://www.atlassian.com/licensing/cloud#subscription . You cannot change project types but you could move data from JSM to JWM projects but this will be tedious. I recommend exporting and importing. Some fields may not translate over so try a few at a time and save your config file once you have acceptable results before importing the balance.

excerpt on canceling a product...

What happens if I cancel my Atlassian product subscription?Hide

Canceling your Atlassian product subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated.

Data retention

Your products will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated products for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current subscription period.

Following this deactivation period, your product data will be permanently deleted and cannot be recovered.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.