Create custom options for mass ticket selection

Question

Hi,

We have a ticket queue setup in Jira, and we have a few fields that are mandatory to fill out prior to closing. Ideally, I would like to be able to mass select tickets, and assign details of certain fields to them (e.g. organisation, affected service, etc. which are present in our Jira).

Is there a way I can add to the options shown in the screenshot to allow this?

Dirk Ronsmans · Answer

@Jit Dey ,

Easiest would be to go to your issue search (and not in the queue) and perform the search on the issues you wish to edit.

From there you can do a bulk edit and you'll see all the fields which you can modify in the next step.

https://support.atlassian.com/jira-software-cloud/docs/edit-multiple-issues/#Edit-fields-in-multiple-issues-from-the-issue-navigator

Mikael Sandberg · Answer

Hi @Jit Dey,

Welcome to Atlassian Community!

The short answer is no, currently you cannot configure what options you have to choose from in the queue view.