Why is my automation only bringing in 1/2 of a custom field tied to two milti-select fields?

Ganea_ Merissa

I have a custom field in Jira for "Community/Entity" that prompts me to select a community, then prompts me to select an entity #, then merges the two dropdown selections into one field with the Custom Field ID # (10031). I am trying to write an automation where if the parent has the "Community/Entity" field filled out, automation will fill the "Community/Entity" out for the child issues.

I have created a variable name:   customval

Smart Value: {{issue.parent.customfield_10031.value}}

Here is the "edit issue" value I am using:

{"fields": { "customfield_10031": {"value": "{{customval}}"} } }

My branch is For JQL parent = {{issue.key}}

Then Edit the issue additional field: 

{ "fields": { "customfield_10031": {"value": "{{customval}}"} } }

-------------------------------

When this automation runs it returns successful, but only the community updates and not the entity#. 

 

Thank you in advance for your help!

MG

Trudy P Claspill

Hello @Ganea_ Merissa 

Welcome to the Atlassian community.

What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu.

What type of field is "Community/Entity"?

What type of field is custom field 10031?

Can you provide a screen image for an issue where both these fields are populated, showing those two fields? (I don't think we need to see any of the other data in the issue at this time.)

Why are you merging and copying the data from the first to the second?

Please provide a screen image of your entire automation rule and all the details from the audit log entry from when the rule ran. Make sure that in the audit log entry you click all the ">" characters on the right to expand all the details of the entry.