Setting up email

Question

Good day,

I am going live with JSM tomorrow and have a question about setting up email, I have two projects setup each with different emails for customers to raise tickets.

I can see in JSM a section where I can add incoming mail settings and option to "Sign in with Microsoft", does this support MS Graph (Client ID / Secret)?

Also when emails come in from one address how do I get it to raise tickets in the correct project? is it mail handlers and if so how is this done?

Pasam Venkateshwarrao · Answer

@Julian Haines

Yes, JSM cloud can support Microsoft (MS) shared mailboxes

Steps to Configure JSM with a Shared Mailbox:
Create a Shared Mailbox:
Ensure a shared mailbox is created in your Microsoft 365 environment. 
Grant Permissions:
Grant users the necessary permissions (Full Access and Send As) to the shared mailbox. 
Configure JSM Mail Handler:
Navigate to Project Settings > Email Requests. 
Configure the JSM Mail Handler with the shared mailbox details

Already i configured in my JSM cloud its working for me

Hope this helps if you are still facing let me know i can help

Julian Haines · Answer

Thanks, forgot to say its JSM Cloud, also does JSM support MS Shared Mailboxes?

Thanks

Pasam Venkateshwarrao · Answer

Hi @Julian Haines

Welcome to the community,Incoming Email handler used to create a automate jira ticket creation through Email

Yes, Jira supports Microsoft Graph API, primarily for configuring incoming mail allow users to create issues /comments from incoming emails.

To configure Incoming Emails refer the doc  https://confluence.atlassian.com/servicemanagementserver/managing-the-email-channel-939926306.html

Hope this helps