Change default due date notification (Jira Software)

Noelí Fusco

Hi! I'm a Jira administrator at the company I work for. I have a new software project that sends notifications to the assigned person when an issue is due. The problem is, I haven't configured this notification via email, so I want to modify it, but I can't find where to do it. I looked in the project settings --> Notifications, but no notification is configured there when the issue is due. I'd like to keep that notification, but send it two days before the issue is due, not on the actual due date. I understand that if I do this by adding an automation, it would notify the reporter twice: the first time (via automation) two days before the issue is due, and the second time on the due date. Has this happened to anyone else? How can I resolve it?

Karan Sachdev

Hey @Noelí Fusco

 

From your description, it sounds like you already have an automation rule to send notification to the assignee on the due date (since we don't have a default issue event to send notifications on due date).

You can open a sample issue (work item) for which the user received notification, and check the automation rule in the automation panel on the bottom right of the issue view.

You can edit the existing automation to send the notification 2 days before the due date.

Likely your rule would be using the JQL: due >= startofday()

You can modify it to due >= -2d

Thanks!