How to Connect a Second Azure AD Tenant to Jira Service Management (JSM) via Microsoft Entra ID Impo

Bekuretsion Gebremichael

Hello @Atlassian Community,

I have a question regarding the Microsoft Entra ID Importer for JSM Assets integration.

Currently, my company operates two separate Azure Active Directories (AAD tenants). One of these Azure ADs is already connected to Jira Service Management (JSM) through the Entra ID Importer, which works perfectly for importing users and groups into Assets.

Now, I need to connect the second Azure AD tenant to the same JSM instance using the same importer tool but with a different configuration because the environments are completely separate. However, I don’t see any option within the importer configuration or the application itself to add a second Azure AD tenant or set up a separate connection.

My main goal is to import users and groups from this second Azure AD into JSM Assets, as managing this manually would be cumbersome. Unfortunately, it seems I can't add another instance of the importer application either.

Has anyone faced this situation? Is there a way to configure the importer or use another approach to connect two Azure AD tenants to the same JSM project for Asset imports? Any guidance or workarounds would be highly appreciated.

Thank you so much!

Connor_lld39i

Wouldn't you simply need to access the object schema settings and create a second Microsoft Entra ID import job and configure that job to use the application ID/secret key/tenant ID of the enterprise application created in the second Entra ID tenant?

I don't have a second tenant to test with, but that's how I assume you would do this. I have a Microsoft Entra ID import job created in my JSM sandbox, and I was able to add a second Microsoft Entra ID import job. I can't configure that job to test fully, but at least you know it's possible to add a second import job now. Try it out yourself and let us know your results.