Problem when trying to import creator field into eazybi

Question

Hello,

I am trying to import field Creator into eazybi but when i try to import Jira tickets i get the error in the 2nd screenshot
error: Cannot read property "displayName" from undefined

The same ticket returns the expected results when testing the code

Is there a solution to this problem?

Oskars Laganovskis · Accepted Answer

Hi @Ioannis Kouris ,

There are slightly different API calls used for testing the code and the actual data import.

The error message indicates that the field "creator" itself is not visible to eazyBI during the data import. Therefore, it is not possible to access the field from non-existing object.

You might try adding the following additional advanced settings for your "Creator" calculated field to inform eazyBI that the source field "creator" should be requested from Jira.

json_fields = ["creator"]

The final look should be as follows.

Regards,

Oskars / eazyBI support