I cannot edit or remove a post function in JSM workflow

Question

Hi

I want to remove the step "Add a comment to an issue if one is entered during a transition" in the transition when status is changed from from "Wating for support" to "In progress"

All the Post functions are greyed out (see image)

What I am aiming to do is to remove the "Respond to customer" pop up when status changes to "In progress"

Kumar_rajarapu · Answer

In Jira, the "Add a comment" post function is one of the default post functions that occurs during a workflow transition. Unfortunately, these default post functions cannot be removed or edited directly, as they are essential for Jira's core functionality.

However, if you want to customize the behavior, you can consider adding a custom post function using plugins like ScriptRunner for Jira. This allows you to modify or bypass certain actions during transitions.

import com.atlassian.jira.component.ComponentAccessor

// Get the current issue
def issue = issue

// Get the current transition ID (specific to your workflow)
def transitionId = transientVars["actionId"]

// Define the ID of the transition where you want to remove comments
def targetTransitionId = 12345 // Replace with the actual transition ID

// Check if this is the target transition
if (transitionId == targetTransitionId) {
// Get the comment manager
def commentManager = ComponentAccessor.getCommentManager()

// Retrieve and delete all comments on the issue
def comments = commentManager.getComments(issue)
comments.each { comment ->
commentManager.delete(comment)
}
}

Please try this, it might help you. Thanks!

Pasam Venkateshwarrao · Answer

Hi @Rúna Loftsdóttir

Welcome to the community,if you want to remove the pop-up screen between the two status.

click on the transition and Edit there in the screen option select None

Hope this helps

Rúna Loftsdóttir_94267o · Answer

ThanX for this. 
Do you have any suggestions on how I can remove the Respond to customer pop up, when changing status from waiting support to in progress :-)

I only want to use it when status = Waiting for Customer

\R