I am looking for a way to avoid "hardcoding" users into my automations. When people move jobs or change roles, I don't want to have to search through my automations to find all the times they've been referenced and replace each instance. I'd like to basically set variables associated with users in certain positions, and just adjust the variables as people move.
This would apply for automations I have set up that add a watcher, send an email, or assign a ticket.
