User API Creation Blocked

Question

Dear All,

I currently have API keys, but I’ve noticed that the "Create API Key" button is disabled. I’ve reviewed the security policy related to API token access, and everything appears to be in order. However, I’m still unable to create a token and am receiving the following message:

"You're unable to create or use tokens. An admin blocked your tokens."

Despite the settings appearing to allow token creation, the issue persists. Does anyone have a solution for this?

Marc -Devoteam- · Answer

Hi @Eitzaz Haider

This is for you as an organization to solve.

Best solution is to have one Atlassian Cloud domain where both departments have their project(s).

Contact Atlassian Support for further options.

Eitzaz Haider · Answer

Yes actually we have one organization with two departments having different sites. we all have same domain name like @Xxxxxx.com. one department claimed and verify the domain and thats a result even we have seperate site we are now managed by them. its really annoying

Marc -Devoteam- · Answer

Hi @Eitzaz Haider

Are you Org admin, if so this is strange.

Then reach out to Atlassian Support