Hey folks!
Someone has tried to develop automation that is capable of assigning a ticket/issue to a person active in OnCall.
In a previous conversation thread from 2021, they point out that JSM does not handle the OnCall concept, but that was when Opsgenie existed, but now OnCall does exist and things have surely changed.
Has anyone tried it or do you have any links that can guide me on how to do it?
Thank you for any support you can offer me!
