How to check history of the changes made with form attached with request type?

Question

Hi All,

I am trying to check the logs with form attached with one request type, as in who might have gone in to the settings and must have changed the forms which caused errors on the portal.

I have checked settings>audit logs, here I am unable to see any changes for the forms, it shows logs for screen and fields only.

Any leads will be much appreciated, thank you.

Clara Belin-Brosseau_Elevatic · Answer

Hi @hmakwana

At the moment I don't know any way to track changes made on forms.

However, we recently launched an app called Elements Catalyst that allows you to access a change history of your request types:

Here is a list of the changes that are tracked in the change history:

* Request type name

* Request type description

* Request type help text

* Request type status

* Request type Service Owner

* Request type Cost

* Request type Price

* Cost display on Customer Portal

* Price display on Customer Portal

* Portal Group(s) assignment

* Request type restriction status

* Request form fields

* Request form field added to request type

* Request form field removed from request type

* Request form field changes

You can check the app documentation here.

The app is for free for 30 days, don't hesitate to try it out.

Pasam Venkateshwarrao · Answer

@hmakwana You can find more here

hmakwana · Answer

Hi @Pasam Venkateshwarrao

Thank you for replying.

If that's the case, kit should not be.

There should be a way to track all the changes being made.