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I cannot find my custom field in automation

jeff_trotman

Hi All,

So, i am trying to create a new automation flow to populate a custom field with the current assignee for In Progress, this will be used eventually if the issue goes passed In review, and fails in QA, i will use this field to automatically re-assign the issue back to the person populated in my custom field.

But i have created the custom file and cannot find it in automation, even after refreshing my browser.

The type is User Property field and the context configuration is below:

Screenshot 2025-03-13 at 11.01.37.png

when i go into automation and i try to use edit issue my custom field in not available and i'm lost as to why.

Screenshot 2025-03-13 at 11.03.45.png

Is it because I have chosen the wrong type and it should be a single user picker?

Thanks

Jeff

Accepted answers

Bill Sheboy

Hi @jeff_trotman

If your custom field is indeed a "User Property Field" type, that is an entity property of a user.

Please use the Set Entity Property action, selecting the correct type, user, and property name to set the value: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Set-entity-property

Kind regards,
Bill

All comments

Kai Krause_xx7uj7

Hi,

If the custom field is not appearing in your automation settings, it may indeed be related to whether the field is included on the appropriate screens

Kai

Calvin

Is the automation in details also under the "enhanced engagement framework" project?

Vishal Biyani_2pr07j

@jeff_trotman

have you associated the custom fields with your project screens?

When you create or edit an issue are you able to add value (manually) to the custom field?

jeff_trotman

Yes, it is associated with the project screens and i can see the field in any issue i create, but if i type anything into the field, it errors saying it couldn't update the in progress assignee field

jeff_trotman

It is included and I can see the custom field on any issue I create

thanks,

Jeff

jeff_trotman

Yep, its all there and all visible

Bill Sheboy

Hi @jeff_trotman

If your custom field is indeed a "User Property Field" type, that is an entity property of a user.

Kind regards,
Bill

jeff_trotman

Hi @Bill Sheboy,

I tried this, but against doesn't seem to work and populate the field, maybe I set something wrong in the set entity property area?

but here are as many screenshots as I think will help

Screenshot 2025-03-14 at 09.06.58.png Screenshot 2025-03-14 at 09.07.26.png Screenshot 2025-03-14 at 09.08.04.png Screenshot 2025-03-14 at 09.09.23.png

I'm a lot lost now.

thanks,

Jeff

Bill Sheboy

I just tried this for that field type with the Set Entity Property action and it works. Let's confirm some things for your scenario:

For the "Property key", the rule sets it to a custom field value, but that must be static as it was defined when you created the field. Please enter the correct value.
For the "Property value", the rule sets it to a JSON expression. I recommend only setting it to the {{assignee.accountId}} value as that is what will be needed when you reference the property later.

Please make those changes and re-test your rule.

jeff_trotman

@Bill Sheboy

The property key is 10618 as confirmed by the url when i go into the custom field screen

Screenshot 2025-03-17 at 08.54.58.png

For the "Property value", the rule sets it to a JSON expression. I recommend only setting it to the {{assignee.accountId}} value as that is what will be needed when you reference the property later. - do you mean this?

Could you share your set up, I think that would help.

Thanks,

Jeff

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