Is there a dependency between Jira and JSM?

Question

We recently acquired another company and migrated their Jira projects to our Jira instance.  They are also using JSM but we do NOT plan to migrate all of those projects to our instance and want to leave them available, as is, for current Agents and Customers.  If I cancel that Jira subscription will there be any impact to the JSM users?  My understanding is there should be no impact; JSM and Jira are independent of one another.  Can someone confirm this will not lead to productivity issues for our current Agents.  They are not using any Jira projects.

John Funk · Answer

Hi Betsy,

Correct, if you cancel the Jira subscription, it will not affect the JSM application. With the exception if there are any automation rules using both. The Rules will just fail, but it shouldn't keep your JSM product from working. Just disable those rules.

Jack Brickey · Answer

Hi @Betsy Edson , that is correct. They are independent applications.