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Permission Issue

Brandon Elie

Hi,

I want to give external users permission to a single Jira service management project. The problem is, that despite only having a service management license, they can still view Software projects. I have changed the "browse project" permission to users in the jira-software-users (users with a software license). However, when i check the permission helper, these external users still have access to software project issues. Can see the commonality is Application access but I don't see anywhere in the software permission scheme to change this.

To add another layer of confusion, there are a few software projects that these external users can't see, despite being attached to the same permission scheme. It seems there are some software projects an Application access permission and some not, why is this? Any ideas how to resolve?

Kind regards,

Brandon

Accepted answers

Jack Brickey

Hi @Brandon Elie , I all comes down to how permissions are configured. First be sure that these users are not part of any group or role, e.g. Jira-software-users. The best way to check this is by viewing the details of each user. Second, check to ensure no CMP projects are setup using "any logged in user" for any permissions.

All comments

Jack Brickey

Trudy P Claspill

Third, check if you have any Team Managed Software projects in your instance. Find that information in the Type column of the View All Projects page under the Projects menu.

Permissions are managed differently for Team Managed project. Each project has an Access setting of Open, Limited, or Private. If the Access level is Open or Limited, anybody with access to your instance will be able to see the projects. Only when the access is set to Private will visibility of the Project be limited to only the people/groups explicitly granted access to the project.

Trudy P Claspill

Hello @Brandon Elie

Were you able to solve your problem with the responses provided by Jack and me? If so, please consider clicking on the Accept Answer button to mark your Question as Solved.

If you still have questions on this topic, please let us know.

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