nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation to send web request /incoming webhook authentication between 2 jira platforms

Ben Alderton

I have 2 jira instances. I want to use a "send web request" automation rule using POST from one instance to the other, using an "incoming webhook" to receive it, to effectively clone certain tickets matching some conditional logic.

I have tried to authenticate the "Send web request" using Base64 encoded API key, and also use the secret generated from instance B "incoming webhook" component, but always receive error 400 bad request with the following payload.

Where am I going wrong?

{
  "errorMessage": null,
  "message": null,
  "warningMessages": [],
  "errorMessages": [
    "Missing token"
  ],
  "errors": {},
  "status": 400
}

Accepted answers

Trudy P Claspill

@Ben Alderton

I have been engaged in a new question on this same error. If you are still trying to implement this, take a look at this post:

https://community.atlassian.com/forums/Jira-questions/No-work-items-from-the-webhook-Webhook-version-2-0/qaq-p/3069512

All comments

Luka Hummel - codefortynine

Hi @Ben Alderton

If you are willing to try a third-party app, instead of manually setting up API calls, De ep Cl one f or Jira provides a seamless way to achieve this.

With Deep Clone for Jira, you can:

Clone issues across Jira instances with ease.
Retain issue links, comments, attachments, and custom fields.

This approach eliminates the need for complex webhook authentication setups and API requests while ensuring accurate issue duplication across instances.

Trudy P Claspill

@Ben Alderton

I have been engaged in a new question on this same error. If you are still trying to implement this, take a look at this post:

https://community.atlassian.com/forums/Jira-questions/No-work-items-from-the-webhook-Webhook-version-2-0/qaq-p/3069512

Ben Alderton

Thanks Trudy,

I figured out how using Automation in Jira A and a webhook in Jira B about a day after posting this question and forgot to mark it as solved.

Vijay U

@Ben Alderton - Can you post the solution here so that it helps others as well. Thanks in advance.

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