Copying a completed form within a submitted ticket into a newly created issue

Question

Hi, I have an automation where when an issue is created and the request type is Argos, I create a new issue in another project with the same request type. We have a form that customers fill out when submitting the ticket relating to Argos. There's a description linked within the form so the Argos request type doesn't have a description of its own. However, I can't seem to copy the completed form over to the newly created issue. I think my form template ID is 5. I got it from the URL when I access the form template. I get this error shown below. It says can't find link because I had already deleted this test ticket. Please help. Thanks

John Funk · Answer

Hi Yvonne - Welcome to the Atlassian Community!

Did you ever try out any of these solutions?

Luka Hummel - codefortynine · Answer

Hi @Yvonne Lee and welcome to the community!

If you’re looking to copy a completed form from a submitted ticket into a newly created issue, Deep Clone for Jira can help streamline this process efficiently.

With Deep Clone, you can:

* Clone all fields, including Jira Forms.
* Automatically clone attachments and comments.
* Maintain issue hierarchy with Epic/Tree Clone.

Since you’re already using automation, you can integrate Deep Clone with Jira Automation to trigger cloning when specific conditions are met. Read more on that here.

Sarah Wright_gz218r · Answer

Hello and welcome, @Yvonne Lee 
I am guessing you were using this step by step instruction.
Copy a Form to the same project and for different projects using Automation and API

" I think my form template ID is 5. I got it from the URL when I access the form template. "

You may be able to use the smart value below instead {{issue.forms.5}}  if there is only the one form on the issue. 5 might be the form ID for the form in the project but not be the template form ID.

You can also try logging this value and I expect you'll see an ID more similar to the one in the linked page.