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Cross-project Automation for Request Type (JQL requesttype)

JD_mi3af4

Hi,

I want to develop a cross project automation where once an initiative is created in a Software project, if specific criteria are fulfilled, it will generate a story in a Service project. However, in this Service project, 'Request type' is required and the automation isn't able to generate because I'm not able to select the 'Request type.'

Are there any workarounds/solutions? Cross-project automation is enabled and this same automation has worked between Software projects. Thanks so much!

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Bill Sheboy

Hi @JD

Which rule action are you using to create the issue?

Have you tried Create Issue with Request Type? Or perhaps try Create Incident.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-issue-with-a-request-type

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-incident

Kind regards,
Bill

JD_mi3af4

Thanks Bill! For some reason, I'm not able to find the "Create Issue with Request Type" action... Is this something that needs to be enabled?

Bill Sheboy

Do you have JSM permissions? As a Site / Org admin for my site, I can see both actions in the rule editor from JSM and Software projects.

Please post an image showing what you see when you select adding a rule component / action, and have selected All Actions.

JD_mi3af4

Thanks Bill! Looks like I do not... I am listed as an Admin though but I will check with the Owner. Here is what it looks like on my end:

Screenshot 2025-02-26 at 12.46.40 PM.png

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