Comment automation from a form response

Everart Araujo

Hello guys, I am new to Jira and need help solving a problem with Jira forms. I have a Jira form, and unfortunately, the comment field can't be added to it. I would like to copy the text from the summary field and post it as a comment on behalf of the person submitting the form. Can I do it with Jira automation? 

Thank you

Tomislav Tobijas

Hi @Everart Araujo ,

If I got it right, you'd like to copy summary once the ticket is created and add it as a comment. Is there any other content you'd like to add apart from the summary? I'm asking just to clarify the use case behind this requirement.

In any case, yes - it's possible to build something like that. In the example below I've used issue created trigger (assuming you'd like to add a comment immediately as the user submits the form) together with the comment on issue action. You can use smart value such as {{issue.summary}} to 'pull' the summary value from the issue and add any other text you'd like.

Depending on how you had configured rule details and rule actor, you could add a comment as Automation for Jira user, or as a user who triggered the event/who submitted the form.
*note that user needs to have appropriate permissions within the permission scheme

Feel free to share any additional details/info if you can.

Hope this helps.

Cheers,
Tobi