Jira Statuses Hidden Behind Toggle Arrow

Question

Hello team!

My team works on Jira as a ticketing system, so we provide help to any internal team on the company. We use the Jira status to define our KPIs, so it is key that we understand in what status the ticket is in. Recently, we got some changes that mean that the ticket status is hidden behind this toggle arrow next to Actions.

I've been trying to find a way to expand this view, but haven't succeeded so far. Any idea how can I get the status to be permanently displayed on the tickets, please? Thank you!

Pasam Venkateshwarrao · Accepted Answer

Hi @marianna_taborda

Thanks for reaching out to the community.

In order to achieve this can you check issue layout there you can find for which issuetype you need to set issue layout

refer the doc

https://support.atlassian.com/jira-work-management/docs/configure-field-layout-in-the-issue-view/

Hope this helps

Vishal Biyani_2pr07j · Accepted Answer

@marianna_taborda

In JIRA cloud, you should be able to extend the view by dragging the horizontal bar.

Are you not able to do that?

Bill Sheboy · Accepted Answer

Hi @marianna_taborda

I recall several community posts reporting this symptom (i.e., the status is missing / hidden) in the last few weeks.

Please work with your Jira Site Admin to submit a ticket to the Atlassian Support team to have them take a look: https://support.atlassian.com/contact/#/

Kind regards,
Bill