User Picker error when importing a CSV file.

Question

When validating a CSV file for Import I am receiving the following Error:

Issue can't be created due to the error/s [ One or more of the selected users do not exist or are not valid for this user picker.;

I am using my name in the Assignee field. I am defined as an Administrator for this Project. What is the issue and how do I resolve it so I can import the CSV file to the Project?

John Funk · Answer

Hi Steve - Welcome to the Atlassian Community!

Use the email address of the user in Jira - you can't just put a name in there. In the past I have been able to use a "username", but I don't think that works anymore either - it has to be a full email address of the user.

Trudy P Claspill · Answer

Hello @Steve Sneed

Welcome to the Atlassian community.

Are you using the old import functionality or the new import functionality?

Whey you say you are using you "name" do you mean...?

* your name as it displays in the user picker field
* the name (email) you use to login to Atlassian Cloud

I haven't done a test yet, but I'm pretty sure you need to use either #2 or the hexadecimal Account ID associated with your Atlassian Cloud account.

Laura Humphries_y6xzot · Answer

Hey @Steve Sneed ,

When importing fields that hold users, like assignee and reporter, the system needs you to use the email address.

Check the first example in this link: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/