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How to get the approver name to be displayed in a custom field after the issue is closed?

Bharat Kumar Bondalapati

Hi Community,

I am trying to get the approver name using bulk change option to be populated in a custom field but nothing works.

I tried using:
{{approval.approver.displayName}}
{{approval.initiator}}
{{approval.name}}

Everytime I enter above returns same value and not actual value.

Any help?

Accepted answers

Bharat Kumar Bondalapati

Just to let you know, I found this and worked.

{{#issue.fields.Approvals.approvers.get(0)}} {{#if(equals(approverDecision,"approved"))}} {{approver.displayName}} {{/}} {{/}}

All comments

Derek Fields _RightStar_

@Bharat Kumar Bondalapati Look at the documentation, it appears that the approval smart value is only instantiated to the Approval required and the Approval completed triggers. Your bulk change would trigger the Issue Edited trigger, so the approval smart value won't be available.

The only way that I see to get the approvers is to use a Web Request. There is a Service Desk API /rest/servicedeskapi/request/{issueIdOrKey}/approval that will retrieve the approvals for the request. You can put this into your Automation and then get the first returned value.

If you execute a GET passing in the Issue Key, you will get a body that looks like this (I removed some pieces that aren't relevant to you:

        {

            "id": "8653",
            "name": "Resolved",
            "finalDecision": "approved",
            "canAnswerApproval": false,
            "approvers": [
                {
                    "approver": {
                        "accountId": "<User Account ID>",
                        "displayName": "<User Name>",
                        "active": true,
                        "timeZone": "America/New_York",
                        "_links": {
                            "jiraRest": "https://&lt;site_name&gt;.atlassian.net/rest/api/2/user?accountId=712020:81cf15d9-5bfa-4426-ae2d-d4ff68cc6c62",
                        }
                    },
                    "approverDecision": "approved"
                }
            ],
            "createdDate": {
                "iso8601": "2025-02-14T13:20:56-0500",
                "jira": "2025-02-14T13:20:56.656-0500",
                "friendly": "Today 1:20 PM",
                "epochMillis": 1739557256656
            },
            "completedDate": {
                "iso8601": "2025-02-14T13:24:09-0500",
                "jira": "2025-02-14T13:24:09.556-0500",
                "friendly": "Today 1:24 PM",
                "epochMillis": 1739557449556
            },
        }

You can then access the displayName with the following smart value

{{webResponse.body.approvers.get(0).approver.displayName}}

Let me know if this helps.

Bharat Kumar Bondalapati

Hello @Derek Fields _RightStar_

Thank you for your response. I used "Approver: {{customfield_10032}}" in edit custom field automation rule and it returned:

Approver: ServiceDeskApprovalsBean{id='3520', name='Waiting for IT Approval', finalDecision='approved', canAnswerApproval=false, approvers=[ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='642354c65534b0bf7442b2d2', emailAddress='null', displayName='Mitchell Simmons', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='712020:241972ee-1526-4143-bbdd-1efc61b37dbd', emailAddress='null', displayName='Olga Lazareva', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='712020:d7390095-5237-47a2-b445-7fd3310e14f5', emailAddress='null', displayName='Kyle Meier', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='712020:8384669d-b9d7-4399-81aa-59c4da7eea30', emailAddress='null', displayName='Khoa Ho', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='approved', approver=UserBean{name='null', key='null', accountId='712020:4460ccb9-db26-44f4-9fc1-3c87e63f299a', emailAddress='null', displayName='Bharat Kumar Bondalapati', active=true, timeZone='America/New_York', locale='null'}}]}, ServiceDeskApprovalsBean{id='3519', name='Waiting for IT Approval', finalDecision='approved', canAnswerApproval=false, approvers=[ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='712020:241972ee-1526-4143-bbdd-1efc61b37dbd', emailAddress='null', displayName='Olga Lazareva', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='642354c65534b0bf7442b2d2', emailAddress='null', displayName='Mitchell Simmons', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='712020:d7390095-5237-47a2-b445-7fd3310e14f5', emailAddress='null', displayName='Kyle Meier', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='approved', approver=UserBean{name='null', key='null', accountId='712020:4460ccb9-db26-44f4-9fc1-3c87e63f299a', emailAddress='null', displayName='Bharat Kumar Bondalapati', active=true, timeZone='America/New_York', locale='null'}}, ApprovalDecision{approverDecision='pending', approver=UserBean{name='null', key='null', accountId='712020:8384669d-b9d7-4399-81aa-59c4da7eea30', emailAddress='null', displayName='Khoa Ho', active=true, timeZone='America/New_York', locale='null'}}]}

From this, how to get the name of approver? Any idea?

Derek Fields _RightStar_

Try using the smart value

{{issue.customfield_10032.approvers.approver.displayName}}

That should return the displayName of the approver

Bharat Kumar Bondalapati

It worked but returned all the names of approvers present in the group. It should only return the name who approved the issue.

Bharat Kumar Bondalapati

Just to let you know, I found this and worked.

{{#issue.fields.Approvals.approvers.get(0)}} {{#if(equals(approverDecision,"approved"))}} {{approver.displayName}} {{/}} {{/}}

Cristiano Drosg

Thanks. How to get also approver's email address?
I tires with:

{{#issue.fields.Approvals.approvers.get(0)}}{{#if(equals(approverDecision,"approved"))}}{{approver.emailAddress}}{{/}}{{/}}

But it seems doesn't work...

Any suggestion?

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