Write data from a Form to a Custom Field using Automation

Greg

I am attempting to pull the data entered into a Form into a Custom Field using Automation to display in the Context field (Details) portion of the request Issue View.

1. I have a Form placed within a Request Type on Service Desk A.
2. The end-user fills in the form
3. Automation is in place to create a new request within Service Desk B using a "issue transitioned" trigger
   
   1. Form data is successfully passed into the Description using {{forms.<<span><span>UUID</span></span>>}}:

      • {{forms.ad5aba05-9f96-4999-898e-ea6d8d1dcea6.last.nh_startDate.fullDate}}

   2. Form data does not get added to a custom field using the "Edit issue fields" automation command:

      • {{forms.ad5aba05-9f96-4999-898e-ea6d8d1dcea6.last.nh_startDate.jiraDate}}

The form data I wish to add to the custom field is is successfully populated into the Description field, just not the custom field, when using the exact same {{forms.<<span><span>UUID</span></span>>}}.

The automation log lists "Issues edited successfully" for the Edit Issue component that is configured to update the Custom Field.

While testing within a single Service Desk instance, and using the {{forms}} smart value with the "Form submitted" trigger the form value is successfully passed to the custom field:

{forms.last.nh_startDate.jiraDate}}

 I simply don't understand why I cannot pass the form data to the custom field in this instance, while there is no issue passing it to the Description.

Bob Dalm

Hi Greg, what type of CF are you trying to add the data to? And what type of forms field is the source?