Jira action items in description changed to bullets

Question

I have a template Jira issue with five action items in the description. There's an automation that clones this template issue and runs fine with the exception of changing the action items into bullet points.

If I just manually clone the issue, the action items remain and are properly cloned. For some reason they get changed to bullet points during automation. The automation log shows no issues when run.

Any thoughts on how to troubleshoot this?

Bogna Krystian_Deviniti_ · Answer

Hi @Josh Allen

If you're open to Marketplace add-ons, check out Issue Templates for Jira by Deviniti (the company I work for). It could help with your use case because, instead of relying on Jira Automation's native cloning (which sometimes alters formatting like action items or checklists), you can create and apply issue templates that fully preserve the formatting. When using Issue Templates for Jira to create issues, your checklists, action items, and rich-text formatting will remain exactly as defined in the template, even when triggered automatically. This is a link to the aps's Support Center where you'll find an interactive demo and more information

Clara Belin-Brosseau_Elevatic · Answer

Hi @Josh Allen

As an alternative to Automation (that can be really complex sometimes), I can suggest trying our app Elements Copy & Sync. It allows you to clone Jira issues while keeping the exact same issue format. You can clone any type of issue field and synchronize the two issues together if needed.

Don't hesitate to check the documentation, it’s really quick and easy to set up.

The app is for free during 30 days (and it stays free under 10 users).

Luka Hummel - codefortynine · Answer

Hi @Josh Allen

If you're looking for an immediate solution to clone the description correctly you can try our app Deep Clone for Jira. You can integrate Deep Clone into your Jira automation to streamline repetitive tasks without compromising on detail.