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Automate priority change if linked issues exist when changing status

Mark Farmer

Hi,

I work with a lot of test cases and have automated much of the creation process. I now want to be able to automate the priority in order to change it when the issue moves to a new status and if the issue has linked issues.

ie:

Issue A has Issue B linked as a blocker or test. Issue A moves into In Progress status. Issue A's priority needs to change.

I can't seem to get any logic I try to work.

Accepted answers

Jack Brickey

Hi @Mark Farmer , see if the following is close to your goal...

P.s. I see you are on Premium? If so I highly recommend trying out the AI feature for creating rules as I have found it quite useful.

All comments

Tomislav Tobijas

Hi @Mark Farmer ,

Based on the following:

ie:

Issue A has Issue B linked as a blocker or test. Issue A moves into In Progress status. Issue A's priority needs to change.

You can maybe try using the issue transitioned trigger followed by a condition that checks if there are linked issues (you can additionally specify to check for certain link types).

Lastly, if the condition passes, update the original/trigger issue > Priority field by using Edit issue action.

I'm not sure if that is something that you're trying to achieve. Feel free to share some additional details if I maybe missed the point.

Cheers,
Tobi

Jack Brickey

Hi @Mark Farmer , see if the following is close to your goal...

P.s. I see you are on Premium? If so I highly recommend trying out the AI feature for creating rules as I have found it quite useful.

Mark Farmer

Hi Jack,

I tried something similar and it was changing the priority of the linked issues rather than the ones where the status was changing.

Mark Farmer

Hi Tobi,

I tried a similar approach but it was changing the priority of the linked issues. What I'm aiming for is changing the priority of the issues that are changing status

Mark Farmer

I've asked if we can use the AI feature and I'm told I can't (some political machinations further up the hierarchy I suspect)

Jack Brickey

😒

Tomislav Tobijas

@Mark Farmer If I'm looking at the screenshot provided in another thread, this rule should update the Priority field only for trigger issue (issue that changed the status), and not the Priority fields of linked issues.

Can you share the most recent rule, together with the audit log, once is successfully executed?

Mark Farmer

Bill Sheboy

Hi @Mark Farmer -- Welcome to the Atlassian Community!

What is the scope of your rule: single-project, multiple-project, or global?

A single-project scope rule can create / clone issues into other projects, but it cannot access them in any other way. That is likely why no linked issues are found in your rule condition.

Please try working with your Jira Site Admin to change the rule scope to multiple-project, and select the specific projects needed.

Another possible cause of this symptom is link-direction not matching the condition. You show the "tests" linkage. What is the link name from the other direction?

Kind regards,
Bill

Mark Farmer

Hi Bill! Thanks for the warm welcome!

I've had to submit a request to our admins to change the rule from single to multi-project, hopefully this will resolve my issue. I'll come back and let you know!

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