Automation/ priority

Viviane da Silva Moreira

Hello,

 

I created an automation using a field for when an issue is created, the priority as low, critical, etc. there will be a field changed with days, as if it were an SLA, and the date field is also changed, 

 

 

 

I created an automation using a field for when an issue is created, the priority as low, critical, etc. there will be a field changed with days, as if it were an SLA, and the date field is also changed, but after the issue is created, when I change the priority to low for example, the fields do not change. I did it in sandbox a long time ago, I put it into production. The fields don't change when I try to edit.

Duc Thang TRAN

Hello @Viviane da Silva Moreira 

Your trigger activates when an issue is created. If you also want it to trigger when the issue's priority changes, try using the 'Field value change' trigger instead and select 'Priority' as the field.

Hope this can help