Email replies not showing in ticket comments

Question

When a customer replies to the automated email response from a new comment being added, the email is sent to jira@getmoresystems.atlassian.net, which does not exist.

The replies also do not show in the tickets.

I've checked the email settings and the only active email address we have is support@getmoresystems.atlassian.net. When I try to add jira@getmoresystems.atlassian.net I get an error saying it's already in use.

Anusha A · Answer

Hi Dani,

Thank you for reaching out to Atlassian Community!

To ensure we can assist you effectively with this case, I have created a support ticket on your behalf. You should have received an email notification confirming this.

Regards,
Anusha A

Dani van Maurik · Answer

Hi Mark,

Sorry for the late response.

Ours says support@getmoresystems.atlassian.net

When I try to add jira@getmoresystems.atlassian.net I get an error saying it's already in use

Mark Higgins · Answer

Hi @Dani van Maurik

I've looked up my test system, and from Settings -> System -> Incoming email the Default Cloud Mail server is jira@mysite name.

From inside a JSM project I have set up

Do you mind sharing your set-up?

Mark