Hi all,
My team is developing a custom solution to integrate telephony systems like Aircall, Dialpad, and Ringcentral to Jira Service Management.
Example flow when you get an inbound call:
- Match the number to an existing customer in JSM, or create a new customer.
- Create a new ticket for agent and link to customer
- Provide AI summary of the call (when call ends)
Is this something you'd like to see?
If so, join the waitlist here and give us feedback for product development!
