Create offboarding tickets in Jira from Rippling (IDP)

Question

Hey all,

I am trying to determine how to automatically create an offboarding ticket when someone is disabled within Rippling (our IDP). I believe this is possible using webhooks, but tbh I am not overly familiar with doing this.

Any advice is greatly appreciated!

Mike Saldivar · Answer

Brandon - did you figure this out? I'm trying to set up the same thing and got maybe halfway there.

What I've found out so far is in Rippling you create a Workflow in Workflow Studio. At the same time create an Automation in Jira with the trigger of "Incoming webhook". Copy the Webhook URL and Secret.

Back in Rippling:

* Use a Workflow Trigger of "Termination approved"
* Set it to to "Call a public API"
* In the URL paste the Webhook URL
* Down in Custom headers, click "+Add parameter", you'll do this twice
* Paste in: Content-type // application/json
* X-Automation-Webhook-Token // {your secret}

Then down at the bottom click "Test step" and it should connect.

Now I need to figure out how to pass the employee name, termination date, and other attributes, and how to make Jira accept them and add them to the ticket.

Brandon Kofer · Answer

Hi Kawan,

Thank you for the reply. Rippling supports webhooks, but I am unsure where to create it tbh. Do I create the webhook in Rippling (since it is the app sending), or in Jira, or both?

I tried to create the webhook in Rippling, using the webhook URL I received when creating an automation rule in my Jira project. Tested in Rippling and it would immediately fail with a 400 "token error".

Kawan Diogo_ykfovu · Answer

Hi @Brandon Kofer

I'm not entirely sure, but if Rippling supports sending webhooks when a user is disabled, you can set up a Jira automation with the "Web request" trigger.

This would allow you to automatically create an offboarding ticket using the data from the webhook. Double-check if Rippling has webhook support—if it does, Jira Automation should be able to handle it.

Best Regards.