SLA Deletion in JSM Cloud

Question

Hello team,  can anyone confirm what happens to SLA history if I delete an SLA from my JSM project?   We have an SLA we want to delete because we've made some team changes and no longer need to track that time... but we want to make sure we DO have that data for the past issues that were indeed subject to that SLA.

Thanks!

Rosa M Fossi · Answer

Got it!  Thanks for the response  👍🏼

Benjamin_tmh9yg · Answer

HI @Rosa M Fossi ,

Thanks for the clarification. Once you delete, all the SLA data pertaining to that SLA will be gone.

Rosa M Fossi · Answer

Hi Benjamin... It's not a sandbox, it's our "live" Service Management project.  The SLA I mean is not in a custom field. It's a configured SLA in the project.

For all of the previous issues that did indeed have that SLA, would the SLA data disappear?