Resolving Resolutions

Jan Voorsanger

 

I read that no ticket is really closed (even if done or rejected) until the resolution has been fixed.

 

Unfortunately, I have no idea how to set the resolution: neither in the ticket configuration, nor from the issues list. 

A) does this even matter?

if so, how to do it?

 

Thanks.

Vishal Biyani_2pr07j

@Jan Voorsanger 

 

A) Does this even matter?
Yes, setting the resolution matters in Jira because it determines how the issue is treated in various reports, dashboards, and queries. For example:

• Issues without a resolution are often treated as "open" in filters and queries (e.g., in the "Open Issues" filter).
• Setting the resolution ensures the issue's lifecycle is correctly represented (e.g., Done, Won't Fix, Duplicate).

If so, how to do it?
To set the resolution, you need to:

1. Ensure a workflow transition is configured to set the resolution:

   • Go to Project Settings > Workflows.
   • Edit the workflow and ensure the transitions leading to statuses like "Done" or "Rejected" include a post-function to set the resolution.
   • Alternatively, you can use a transition screen to let users manually set the resolution during the workflow transition.

2. Add a Resolution field to screens where needed:

   • Go to Project Settings > Screens.
   • Ensure the Resolution field is present on the screen for transitions or issue edits if manual setting is required.

3. Bulk update for existing issues (if many issues lack resolution):

   • Use Filters > Advanced Issue Search to identify issues without resolution (e.g., resolution = EMPTY).
   • Select the issues and use the Bulk Change operation to set the resolution.

If you lack admin permissions, you may need to ask your Jira Administrator to configure these aspects.