Attachments in comment on Portal

Filip Rott

Hi, 

I am now solving the problem with attachments in comments.

I would like to enable previewing in the comments, but so far I can't. The text in the comment is displayed as the attachment name, but the customer on the portal is unable to open the attachment. First of all it is about image formats.



JIRA Service (like a agent):

Portal (like a customer):

Nikola Perisic

Welcome @Filip Rott 

You can follow these steps:

In order to fix this, follow the steps below:

1. go to your project settings > fields
2. click on action > edit fields
3. click on the field configuration > find the 'Comment' field
4. click on Renderers and change the render to 'wiki style renderer'

Reference: https://community.atlassian.com/t5/Jira-Service-Management/Viewing-attachments-via-the-customer-portal/qaq-p/1079862