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I have 2 different .atlassian.net with same emails but I can only get 1 notification via slack APP

Tony Tong_21q2ye

example1.atlassian.net/servicedesk

example2.atlassian.net/browse

Use same email address to use it but when I use Slack JIRA app try to get notification for the task, I can only link to "example2.atlassian.net/browse".

Question can I get notification from "example1.atlassian.net/servicedesk" ?
How can I use it.

Currently I can only use email to get notifications

Accepted answers

Trudy P Claspill

Hello @Tony Tong

Is your access to example2 limited to that of a Service Desk customer? Do you have access to only a customer portal interface when you access that instance?

All comments

Mohanraj Thangamuthu

Hello, Good day. Refer to this link to make sure servicedesk integration with slack is configured as per the recommended steps. https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-slack/

Trudy P Claspill

Hello @Tony Tong

Is your access to example2 limited to that of a Service Desk customer? Do you have access to only a customer portal interface when you access that instance?

Tony Tong_21q2ye

Yes

Tony Tong_21q2ye

@Trudy P ClaspillSo if I only have access for customer portal interface that mean I don't have permission for this JIRA workspace so can't use it on Slack JIRA app ?

Trudy P Claspill

So far I have not found information about enabling customer notifications in Slack.

This is not an area where I am an expert. There may be a way that I have not found.

You may want to post your question in the Jira Service Management Questions forum to get advice from people focused on that functionality. Be sure to say that you are wanting to get Customer notifications in Slack and you are only have customer access to that Jira instance.

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