How to change priority of an issue created through email?

Question

Issues created as an "Emailed Request" do not allow for the Priority to be changed with a right-mouse click.  How can one change the priority on an emailed request?

Atlass Monster · Answer

Can you change the priority in other ways or just when right clicking?

Where do you try to right click anyway? Queues?

Seon Shakespeare · Answer

Hi Curtis,

It sounds like the Priority field might be missing from the screen for emailed requests. How to check:

* Project settings > Request Management > Screens
* Find the screen used by your "Email Request" issue type and click the edit icon (pencil).
* Is "Priority" listed on the screen? If not, click "Add Field" and select it.

If it is there, it might be a workflow or permissions thing. More info on screens here: Manage issue screens

Hope this helps!

Ashish Bijlwan_zogaqs · Answer

Hi @Curtis Whetten

Welcome to Atlassian Community!

Please ensure that the Priority field is added in edit screen of "Emailed Request".

Regards,
Ashish