How can I change the issue type thats associated to the email request type

Question

Hello,

I am having trouble changing the Issue type of the email request type. Below I am sharing a screenshot of the issue type support associated to the email request - how can I associate the email request to a different issue type?

Take into account that both issue type have the same workflow and required fields.

Nikola Perisic · Accepted Answer

Hello @Julie Santiago

You can refer to this article here: https://community.atlassian.com/t5/Jira-Service-Management/Changing-the-quot-Issue-Type-quot-for-email-requests/qaq-p/1712222