Jira automation rule for two custom single select fields Cause (Level 1) and Cause (Level 2)
I have created Custom field Cause (Level 1) with dropdown options: People, Process, External, Systems and Infrastructure
Another Custom Field Cause (Level 2) with all the subcategories list)
How to add automation Rule For dependent fields, if Cause (Level 1) = People, then Cause (Level 2) =
Poor behaviour
Inadequate management control and supervision of staff
Inadequate training and competence
Inappropriate remuneration model
Human error
Key person/knowledge dependency
Insufficient or unavailable resources
Third party
if Cause (Level 1) = Process, then Cause (Level 2) =
Inadequate policies or procedure manuals
Inadequate design of process
Inadequate design of product
Inadequate monitoring, reporting and control management
Change execution failure
Mismanagement of records
Poor data quality or process
Model error or misapplication
Incorrect documentation (e.g. customer, product, employee)
Legislative or regulatory
If Cause (Level 1) = Systems and Infrastructure then Cause (Level 2) =
Inadequate hardware, software or network capabilities
Hardware, software or network failure
Hardware, software or network malfunction Inadequate hardware, software or network maintenance
Inadequate external hardware, software or network support
Non-IT infrastructure (e.g. utilities) failure
Non-IT infrastructure (e.g. utilities) outage Inadequate access management
Inadequate physical security
if Cause (Level 1) = External, then Cause (Level 2) =
Legislative or regulatory change
Market infrastructure change
Natural disasters
Man-made disasters (non-malicious)
Criminal/terrorist activities
Social engineering and identity theft
Civil and political activities
Failure of third party to deliver contracted service level
Cause (Level 1)
