Bulk label issues with predefined labels using AI

Question

Hi all, we have a large amount of JIRA issues in customer projects that describe issues that were encountered in that project. We would like to get an overview of what the most common issues are. I was thinking about labelling issues with AI with a pre-defined set of labels and then use widgets, etc. to give an overview of the most common labels.

However I can never find if it is possible with Atlassian Intelligence to bulk label issues in this way. I can also not find a marketplace addon that does this.

Am I missing something, does someone have an idea?

Regards,

Gerben

Gerben Heinen · Answer

Thanks for your reply. It was not clear for me that Rovo could actually do something like this on JIRA issues. I was not too impressed on Atlassian Intelligence when it creates JQL queries based on your question: I can create JQL myself, I need AI to look at the issues contents and give me my answer.

Anyway, I think I will create a test site, copy some data and trial Rovo on to see if it can do what you describe.

Thanks again!

Oliver Siebenmarck {Polymetis Apps} · Answer

Hi @Gerben Heinen ,

I don't believe there's an ideal solution out there right now, but if you have access to Rovo, that would be my first stop.

The way to go about this, would be to experiment with a prompt like this:

Given the following categories [LIST_OF_YOUR_LABELS], which category would you say this issue belongs in?

To further enhance Rovo's classification, give it more info on each label. Once you are satisfied that Rovo picks the correct categories, it's time to set up the bulk mechanism. First, you'll have to make Rovo's output more concise by adding something like this at the end of the prompt:

Please answer only with the name of the category you picked.

When you got that down, the fun part starts! Rovo can be used in Automation for Jira, so you could set up an Automation that selects a number of issues using JQL (scheduled trigger should work) and then use your new Rovo prompt on each one of those issues. After Rovo ran, the smart value agentResponse becomes available and you should be able to label your issues with that content.

Disclaimer: I have not tried this end-to-end and I do have some doubts on how effective this might be, but I think it's worth a try. Best of luck!

Cheers,
 Oliver

Tomislav Tobijas · Answer

Hi @Gerben Heinen ,

Firstly I was thinking Rovo but it would seem that results from prompting it would not be as expected; see Find similar issues already completed to assist estimation

I would maybe suggest checking out the following community group - Atlassian Intelligence & Rovo in case someone has stumbled on a similar requirements.

I can't say I've yet tried this so, unfortunately, I can't provide much insights on this topic.

Cheers,
Tobi