How to see Issue types in project settings

Question

I am making a project from a blank template and I cant find the option to add Issue types. I can only add new Request types which is not what I want (see image below).

I am the only user and have full rights to the project as Organization admin.

In a different project that is made from the Customer Service Template I can see the Issue types option in the project settings.

Does anybody know how I can add Issue types instead of just Request types?

Dennis Brunek · Answer

Ah oke, thank you.

Manoj Kumar Gangwar · Answer

Hi @Dennis Brunek, I think you created a team-managed service project. Currently, in Team-Managed Service Management projects, there are only Request Types, not separate Issue Types, as exists in Company-Managed JSM projects.

Also, in Team Managed JSM projects it is not currently possible to create a "sub-task" type of Request Type. There is a change request for that to which you can add your vote/comments.

https://jira.atlassian.com/browse/JSDCLOUD-12869

Dennis Brunek · Answer

Hi Manoj, thanks for responding.
This is how the project settings look like for me: