E-mail validation code doesn't arrive

Question

Hello,

I'm trying to create a Jira account, but when I'm at the email validation code step and I click to send the code to my email, it doesn't arrive.

I've been waiting for the code for a day, and I've already checked my spam.

Could you help in this case? I saw that sometimes the email domain can be blocked, something along those lines.

E-mail: <email removed>

Andy Heinzer · Answer

Hi @João Gabriel de Souza Caetano

Sorry for the delay in response.  It looks like that account was on a suppression list.  It appears to have been removed from that list on January 8th.  From that point on, it looks like mail is being delivered to that address now.

If that's not the case, please let me know.

Andy

Trudy P Claspill · Answer

Hello @João Gabriel de Souza Caetano

I am not a member of the Atlassian team. This is a user community, and I am just another user of the products.

I have flagged your post to raise it to the attention of the Atlassian team. You should hear from them within 2 business days.

João Gabriel de Souza Caetano · Answer

Hello @Trudy P Claspill,

I have already carried out all these verifications and steps, but I still do not receive the email with the code, nor even the invitation sent to the email.

I saw this post https://community.atlassian.com/t5/Questions/N%C3%A3o-recebo-o-e-mail-de-confirma%C3%A7%C3%A3o-do-Jira/qaq-p/1925336, and in some cases there is an error on your side, can you tell if something happened in this case. And I saw that the Atlassian team in some cases removes a type of email block on your system.