Hello, I have a service management project, many software projects, and a scrum project with a "master" kanban board that displays issues from my software projects that are added to the sprint configured in the scrum project. I have the following automation configured to clone issues from the service management project to a software project based on the organization that submitted the issue: These cloned issues are prefixed with "FSD Clone", and another automation in the software project transitions them to Ongoing. Now they pop up in the backlog, but what I would like to achieve is that these particular issues are automatically added to the current sprint. Perhaps I need to configure another automation in the scrum project? What would be the trigger? Hope it's clear, let me know if you think this could be done any better.

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How do I add certain issues from the backlog to the sprint via automation?

Levente Kátai-Pál

Hello,

I have a service management project, many software projects, and a scrum project with a "master" kanban board that displays issues from my software projects that are added to the sprint configured in the scrum project.

I have the following automation configured to clone issues from the service management project to a software project based on the organization that submitted the issue:

Rule 1.png

These cloned issues are prefixed with "FSD Clone", and another automation in the software project transitions them to Ongoing.

Rule 3.png

Now they pop up in the backlog, but what I would like to achieve is that these particular issues are automatically added to the current sprint. Perhaps I need to configure another automation in the scrum project? What would be the trigger?

Hope it's clear, let me know if you think this could be done any better.

Accepted answers

Fazila Ashraf

Hi @Levente Kátai-Pál

Welcome to community!

You can add additional action in the automation to also update the sprint field of those cloned tickets.

Like below:

Screenshot 2025-01-08 at 09.30.17.png

All comments

Fazila Ashraf

Hi @Levente Kátai-Pál

Welcome to community!

You can add additional action in the automation to also update the sprint field of those cloned tickets.

Like below:

Screenshot 2025-01-08 at 09.30.17.png

Levente Kátai-Pál

Hi Fazila

Thanks, I tried this, but I'm getting the following error:

The fields set during transition aren't available; Fields ignored: Sprint (customfield_10115)

I haven't figured out the cause of this, but in Settings -> Issues -> Custom fields -> Sprint -> Contexts I see this: This field will be available on issues of any type in all projects

Which makes me think that my configuration is correct.

Fazila Ashraf

If you want to set a field during a transition , it should be available on the transition screen.

You could instead add the field update as an additional action after the transition step.

Levente Kátai-Pál

Indeed, the root cause of the issue was that the sprint field was not available on the screen that was in use. I fixed this, and now the clone issues are added to the sprint. Thanks.

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