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How to delete users in Atlassian but not Jira

mg_conneto_com

Hi,

our team uses free plan Jira and Confluence, we now have 11 people in Jira and will be charged per user on Standard package. However, Confluence we use for documentation and only 3 users need access to it - so, ideally we would like to keep it on free plan under 10 people.

Is there a way to cut down users with Confluence access without deleting them for Jira, so we are not charged for Confluence also per user (6.40 usd), as they seem to be charged separately.

Accepted answers

All comments

Marc -Devoteam-

Hi @mg_conneto_com

For each user access to an application can be set, see control-how-users-get-access-to-products .

For more information, see how-does-product-access-work

Jack Brickey

Hi @mg_conneto_com , welcome to the Community. You mention you use "Atlassian" for documentation but I wonder if you mean "Confluence"? Atlassian is not a product, but rather a company that provides various products, including Jira and Confluence. You can absolutely change the number of users per product. you can define which users have access to Confluence under User Management. Select the user and show details then remove/add product access as desired.

Walter Buggenhout

Hi @mg_conneto_com and welcome to the Community!

Jira and Confluence are different products and the licenses on each product is granted separately through product access, which you should be able to find in your site's admin console.

I think it would be good to read through this support article describing how product access works and also check out the following:

The last article contains the steps you'll need to take in order to remove users from Jira and not from Confluence. But reading through the other one might help you validate if there's things you might need to improve in your current setup as well.

Hope this helps!

Prachi Bolar

Hello,

Welcome to the community

Please find the document that talks bout how the same https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

So instead of removing the user, you can suspend their access or remove their product access

Thank You,

Prachi

mg_conneto_com

Thanks, Walter.

Welcome!

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