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Auto-Add Watchers When Mentioned in the comment problem

Omri Zeman

Hey I make automation that everytime when you mention some user in the comment he become the watcher also.
But the problem that is worked just when you tag only one user, if I tag multiple users its don't work.
can someone have answer what I need to change in the automation to fix it?
Im attach picture of the automation.
thanks.
(this is the smart value code:

{{issue.comments.last.body.split(" ").match("(accountid:.*)]").remove("accountid:")}}

Capture 14.PNG

Accepted answers

Duc Thang TRAN

Hello @Omri Zeman

Seem the smart value of your automation is correct. -> KB link https://community.atlassian.com/t5/Jira-articles/Auto-Add-Watchers-When-User-Is-Mentioned/ba-p/2556829
Can you share the log automation ?

Best,

Bill Sheboy

Hi @Omri Zeman

To add multiple users mentioned as watchers the rule will need to iterate over them with advanced branching.

Please see this earlier post I made on how to do this: https://community.atlassian.com/t5/Automation-questions/Re-Re-Finding-Mentioning-a-User-in-Comment-and-Cust/qaq-p/2368567/comment-id/6895#M6895

Kind regards,
Bill

All comments

Duc Thang TRAN

Hello @Omri Zeman

Best,

Omri Zeman

Hey did you mean to that?

Capture 15.PNG

Duc Thang TRAN

Hello @Omri Zeman

Based on your screen, the smart value doesn’t seem to match the condition.

That’s why the automation isn’t adding the ID of the tagged person as a watcher.

Can you check if some logs have successfully recorded actions?
If all logs didn’t meet the condition, maybe you can try adding a "log action" with the same smart value just before the condition to verify what the value is.

Bill Sheboy

Hi @Omri Zeman

To add multiple users mentioned as watchers the rule will need to iterate over them with advanced branching.

Please see this earlier post I made on how to do this: https://community.atlassian.com/t5/Automation-questions/Re-Re-Finding-Mentioning-a-User-in-Comment-and-Cust/qaq-p/2368567/comment-id/6895#M6895

Kind regards,
Bill

Omri Zeman

Is this the correct smart value code for now?
{{issue.comments.last.body.split(" ").match("(accountid:.*)]").remove("accountid:")}}

Bill Sheboy

That will work, although there are various ways to perform the matching / parsing.

The key for your question about multiple watchers is the need for the branching. Please see that linked answer for more details.

Omri Zeman

Thank you

Vitalii_Bobak_SaaSJet

Hi @Omri Zeman,

Alternatively, if you’re regularly working with mentions and need a more streamlined way to manage them, have you checked out the Mentions Dashboard for Jira? It’s a gadget that helps you track and manage all mentions in Jira comments. This could complement your automation by giving you a centralized view of all mentions across tasks, ensuring nothing gets overlooked.

With the Mentions Dashboard, you'll be able to:

Easily see all tasks where you or your team are mentioned.
Identify mentions that still need attention or action.
Ensure smooth collaboration by not missing any critical mentions.

Add-on newly released and developed by my team.

Best of luck with your automation!

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