Why is my Abandoned Ticket Automation not working anymore?

Question

Had an automation set up up to close tickets after 10 days if they hadn't been updated. It was working at one point, but now it seems like its not working on tickets that have not been updated in 2+ weeks. Does anyone see any issues with this automation or have any troubleshooting ideas?

Trudy P Claspill · Answer

Hello @Brady Buttrey

Can you share the information in the Audit Log from the rule execution?

Can you also share all the details of the Scheduled trigger?

Manoj Kumar Gangwar · Answer

Hi @Brady Buttrey , what are audit logs saying? please share a screenshot.

Elise Vernier_en3d8w · Answer

Hello Brady,

This is just an assumption, your issue may come from the trigger settings. Have you checked it?

You can change by: Run rule every 1 Days.

Hope I help,

Best regards,

Elise