Send Web Request Error 500

Question

Request on CURL curl -X POST -H "Content-Type: application/json" -d "{\"message\":\"Help What do I do now\"}" https://:7990/ The request works fine to flask / Python with CURL and Postman Tried IssueData / Custom etc Header content-type : application/json ( which it is correctly formatted ) Server is Flask on Python ( correct SSL certs, not that ) As above works fine on CURL / Postman and can even web browse if allow GET Firewall OK, Tested and can see it passing Always get the error when using SEND WEB REQUEST on Jira Send web request Unable to publish the web request - received HTTP status response:500Error found in the HTTP body response: Spent 2 days on this now, ANyone any ideas ? Just an update, aware that 500 is 'Error' but this error only occurs when called from Jira

SGC Associates Ltd · Answer

Unfortunately they wont support the issue unless I upgrade and pay fully for the product.

I am not going to do that as it doesnt work

Catch 22 really, Dont mind paying for it, but only if it works, and it doesnt at the moment

If someone ( on a paid plan ) wants to raise the issue that would be great

I will have no problems paying for the product if it works

Many Thanks

Humashankar VJ · Answer

@SGC Associates Ltd

You can reach out Atlassian with the help of this - Atlassian Support

Regards

SGC Associates Ltd · Answer

I believe the issue is with the Squid cache software that Jira Atlassian uses. The reason I think this is because;

CURL and Postman work without issue

If I try the https SEND WEB REQUEST I get a 500 error ( Not from Flask )

If I change that to HTTP, then save I get the same error ( but 502 and with a Squid error )

Which says to me the fault is with Jira/Atlassian

( Squid is doing something funky as middleware )

Unfortunately, Only Atlassian can supply a solution to this issue

How do I contact them directly ?